Shipping Policy
Shipping Policy
At Sutton & Wilde, every piece we ship reflects the same care and craftsmanship that went into making it. We know a high-ticket purchase deserves clear communication and a shipping process you can trust from the moment you check out to the moment your order arrives.
Shipping Coverage Area
We currently ship to all addresses within the United States, including Alaska and Hawaii. If you have questions about a specific delivery location, our concierge team is happy to confirm availability before you place your order.
Order Confirmation
As soon as your order is placed, you'll receive a confirmation email summarizing your purchase details. This confirms that we've received your order and that it's being prepared for the next step in our fulfillment process.
Order Processing Time
Each item is carefully reviewed and prepared before it leaves our hands. Orders typically take 3–5 business days to process. During this time, we're coordinating with our domestic suppliers to ensure your piece is inspected and packaged to the standard you expect from Sutton & Wilde. Processing times do not include weekends or holidays.
Shipment Notification & Tracking
Once your order ships, you'll receive a notification email with your tracking number and a direct link to follow its journey. We want you to feel informed every step of the way, not left wondering where your order stands.
Estimated Delivery Time
After processing, transit typically takes 3–7 business days, bringing your total delivery window to approximately 7–12 business days from the date your order is placed. While most orders arrive within this window, exact timing can vary slightly depending on your location.
Shipping Carriers
We partner with FedEx, UPS, and USPS to deliver your order. Each carrier is selected based on what will get your item to you most reliably, and tracking details will always reflect the carrier handling your shipment.
Delays & Exceptions
Occasionally, factors outside our control — weather, carrier volume, or supplier availability — can affect delivery timelines. If an item is temporarily out of stock or involves a custom order, we'll reach out directly with an updated timeline so you're never left guessing. Should any delay arise after your order ships, we proactively notify you rather than waiting for you to ask.
Contact Information
Our concierge team is here to help with any questions about your order or its delivery. Reach us anytime at concierge@suttonandwilde.com, and we'll respond promptly with the answers you need.
Thank you for choosing Sutton & Wilde. We take the same care in getting your order to you that we take in everything else we do.
