Start a Return

Start a Return

Need to return or exchange an item? We've made the process simple.

How It Works

To begin a return or exchange, email us at concierge@suttonandwilde.com with your full name, the email address you used to order your item(s), the specific item(s) you want to return, your order number, and a short reason for your return. Our concierge team will confirm your eligibility and send you a prepaid return label to make shipping it back easy.

A Few Things to Know

You have 30 days from delivery to start a return or exchange. Items must be new, unused, and in their original packaging with all accessories included. If you're returning an item for personal reasons, return shipping is on you — but if something arrived damaged or incorrect, we cover shipping both ways, no questions asked.

Once we receive and inspect your item, refunds are processed within 7 business days, and original shipping costs are included for any return that wasn't your fault.

Questions First?

If you're not sure whether your item qualifies, or you just want to talk it through before starting the process, reach out to concierge@suttonandwilde.com. We're happy to help before you send anything back.

For full details, see our complete Returns & Exchanges Policy.